Help when issues arise
Raise an issue or ask a question. We assess the impact and help you find the next step.
Nemely service / Improve and Support / Support
Support that keeps your business moving.
Get help with your Dynamics 365 and Power Platform solutions. Use WorkSight to raise tickets and follow the projects, tasks and conversations shared with you.
Nemely delivery view
Your team. Your progress. One place.
- Get help and track tickets
- Follow projects and tasks
- Share feedback with your team
Why this service matters
What you get with Nemely support.
Agree the solutions covered, the people responsible and the service levels your team needs. Use your customer workspace to keep requests and updates together.
Support shaped around your solution
Agree the solutions, key contacts and business priorities your support covers.
Progress you can follow
See ticket and task updates, ownership and project progress in your customer workspace.
Room to improve
Review recurring issues and improvement ideas, then agree which changes to prioritize and how they will be delivered.
Your customer workspace
Stay connected in WorkSight.
One shared space for your projects, support and conversations with Nemely.
Projects & tasks
See what is planned, in progress and delivered.
Tickets & support
Submit requests and follow their progress.
Comments & feedback
Talk with your project manager and development team.
Notes & releases
Keep up with shared updates, decisions and releases.
Need access or help signing in?
Contact your Nemely teamHow we work
From request to next step.
Keep the request, conversation and progress together in WorkSight.
- 01
Tell us what you need
Submit a ticket in WorkSight. Describe where the issue occurs, who is affected and any error message you see.
- 02
Follow the work
Your Nemely team reviews the request and shares next steps. Priority and response targets follow your support agreement.
- 03
Stay involved
Reply to questions and follow updates in the ticket, keeping the conversation and decisions in one place.
FAQs
Your questions, answered.
The final scope always depends on your situation. These answers explain the decisions we will work through together.
Where do I log in or submit a ticket?
Choose Login in the website menu or Log in to WorkSight on this page. In your WorkSight workspace, you can submit support tickets, reply to questions and follow progress.
What can I see in WorkSight?
Your workspace shows the projects, tasks, tickets and updates shared with you by Nemely. You can follow progress, add comments and share feedback. What you see depends on your workspace access.
How do I get access?
Contact your Nemely project manager or team if you need an invitation or help accessing your workspace.
What is included in our support agreement?
Your agreement defines the solutions covered, service hours, response targets and how changes are handled. Your Nemely team can help you confirm what is included or discuss additional support.
