Custom Development
We build focused apps, automation and extensions around Dynamics 365, Power Platform and Copilot when standard capabilities do not fit the work.
A process your current CRM cannot support?
We assess standard features, configuration and existing products before recommending custom development.
Custom capabilities
What’s included
Choose an approach that solves the business need and is practical to test, maintain and support.
Need → options → decision
01 / Start with the gap
Understand what users need and assess standard Microsoft capabilities before adding development and maintenance.
Standard + low-code + pro-code
02 / Use the platform well
Combine Power Platform, Copilot Studio and custom code to remove a specific gap in the way your teams work.
Build → release → support
03 / Build for the lifecycle
Test and document the extension so your team understands how it works and who looks after it.
How we work
Understand the process, compare existing options and agree what success should look like.
Agree how it should work for users, including data, security, performance and maintenance.
Develop in small increments, review progress together and test the complete business process.
Prepare deployment, document the solution and agree who will maintain and support it.
What you take away
We agree what will be delivered and which documentation, access and handover your team needs.
Agreed requirements and the chosen development approach
Configured or custom components with key design decisions documented
Source control and deployment packages as agreed
Testing evidence and release notes
Documentation, handover and agreed support responsibilities
FAQs
A few practical answers before we talk about your project.
It can include Power Apps, workflows, CRM extensions, connectors, APIs, portals and Azure services. We first assess standard Dynamics 365, Power Platform and Copilot capabilities. Custom code is considered where the user experience, complexity, scale or integration need warrants it. Copilot Studio tools can retrieve information or carry out defined actions, with permissions and testing appropriate to the task.
When an important business requirement cannot be met well with existing capabilities. We compare the value with the development, security, maintenance and support responsibilities it adds. For AI-enabled processes, we also define trusted information, allowed actions, quality checks and where a person takes over.
Custom work adds maintenance responsibility. We use supported approaches, source control, deployment packages and testing to help manage update risk. Future platform changes can still require testing and adjustments; ongoing review and support arrangements are agreed for your project.
Yes. With the necessary code, documentation and access, we can review how the customization works, its security, performance and dependencies. We then recommend what to keep, simplify, replace or retire.
Ownership and access are agreed as part of the engagement. This includes source code, repositories, environments, documentation, deployment access and responsibility for maintenance and support.
The size of the requirement, existing platform capabilities, integrations, security needs and testing all affect the work. We assess these with you before agreeing the scope and delivery plan.
Start a conversation
Tell us what your users need to do, where the current solution falls short and what you want to improve.
Discuss your development need
Ideas to take with you
