Microsoft Dynamics 365

Turn Prospects Into Business Relationships

A business application powered by data and intelligence.
Increase sales and enhance customer service.

Why use Dynamics 365 for CRM?

With Dynamics 365, you get a flexible solution that is customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business or use multiple CRM tools that work together as a powerful integrated solution.

The Whole Picture for the Insights that Drive Results

Get More from Your Data

See your business and customer data in one place — across hundreds of sources — for a single, 360-degree view of your organization.

Connect Your Entire Business

Create a single source of truth by seamlessly sharing data across every line of business—breaking through organizational barriers.

Act on Insights for Better Outcomes

Shift from being reactive to proactive with continuous business and customer insights that guide you to faster results.

Sales

Drive Engagement with Customers

Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts that drive sales strategy.

Engaged sales meeting availing Microsoft Dynamics 365
Customer interacting with multichannel marketing campaigns on her tablet and computer devices

Marketing

Improve Your Customers' Journey

Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.

Customer Service

Service Through Any Channel

Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.

Customer service agents and providers assisting and solving customers' concerns and problems
Business and sales meeting on field which increases customer experience and satisfaction

Field Service

Create Better Customer Experience

Streamline scheduling, inventory management, and on-site efficiency. Offer quick and transparent communications and tracking functionalities to keep customers connected to your field agents.

Project Service

Profit from Your Projects

Empower your employees to anticipate resource demand and work together with collaborative tools that are easy to tailor to your business.

Engaged and collaborative employees in a project meeting and presentation

Key Features and Benefits

Foster Leads

Run multichannel campaigns featuring email marketing, web content, and events.

Make Better Decisions

Gain insights into your brand reputation and market through real-time data analysis.

Adapt Quickly

Automate processes for better service engagement experiences.

Grow Business

Build pipeline with high-quality leads and prospects from a variety of sources.

Stay Focused

Always know the next best action to move relationships forward.

Win Faster

Engage and collaborate around strategic deals.

Improve Engagement

Let customers connect quickly and easily through multi-channel service options.

Personalize Your Service

Deliver value with every interaction with a complete customer view.

Streamline Your Customer Service

Improve service based on survey feedback, discussion forums, and social listening.

Empower Field Agents

Boost on-site efficiency by providing technicians with mobile access to home office data.

Improve Operational Efficiency

Use the Internet of Things (IoT) to detect and solve problems faster.

Build Trust

Provide customers with real-time technician location tracking and appointment reminders.

Optimize Resources

Make the most out of billable resources using real-time dashboards to measure utilization.

Increase Productivity

Simplify the contracts process and collaborate seamlessly with customers through a secure portal.

Improve Project Management

Visualize costs and revenue using robust project planning capabilities and intuitive dashboards.

Let Nemely help you get started!

As a Microsoft Partner, we can offer onboarding, installation, customization, training, and support.